Alpine Movers is one of the best movers and packers in Dubai, known for providing top-quality services to its customers. Moving to a new place can be stressful and challenging, and it is crucial to have a reliable and professional moving company that can help make the process easier. However, sometimes unforeseen circumstances can occur, and you may need to cancel or reschedule your move. In such cases, it is important to understand the cancellation policy of your moving company to avoid any inconvenience or financial losses. This article will provide you with a comprehensive guide to the cancellation policy of Alpine Movers in Dubai.
Table of Contents
- Cancellation Policy of Alpine Movers
- Cancellation Charges
- Rescheduling Policy
- What to do in Case of Cancellation or Rescheduling
- Tips for Avoiding Cancellation Charges
- Frequently Asked Questions
Cancellation Policy of Alpine Movers
When you book a moving service with Alpine Movers, you enter into a contract with them. The terms and conditions of the contract include the cancellation and rescheduling policy. It is essential to carefully read and understand the policy before signing the contract to avoid any confusion or disputes later on.
If you need to cancel your move, you must inform Alpine Movers as soon as possible. The cancellation charges depend on the notice period given before the scheduled moving date. If you cancel:
- More than 7 days before the move: No cancellation charges
- Less than 7 days before the move: 25% of the total cost of the move
- Less than 48 hours before the move: 50% of the total cost of the move
It is important to note that these charges are non-refundable and will be deducted from any advance payment made at the time of booking.
If you need to reschedule your move, you must inform Alpine Movers at least 48 hours before the scheduled moving date. They will try their best to accommodate your new moving date and time, subject to availability. However, if they are unable to do so, they will charge a rescheduling fee of 10% of the total cost of the move.
What to do in Case of Cancellation or Rescheduling
If you need to cancel or reschedule your move, you must inform Alpine Movers as soon as possible. You can do so by calling their customer service or sending an email. They will confirm the cancellation or rescheduling and inform you of any charges applicable. It is essential to keep a record of all communication with the company regarding cancellation or rescheduling to avoid any disputes later on.
Tips for Avoiding Cancellation Charges
Cancellation charges can be a financial burden, and it is best to avoid them whenever possible. Here are some tips to help you avoid cancellation charges:
- Book your move well in advance to avoid last-minute cancellations
- Check your schedule before booking to avoid any conflicts
- Inform Alpine Movers as soon as possible if you need to cancel or reschedule
- Read and understand the cancellation policy before booking
Frequently Asked Questions
- Can I cancel my move after the moving date has passed?
- No, you cannot cancel your move after the moving date has passed.
- Can I reschedule my move more than once?
- Yes, you can reschedule your move more than once, subject to availability and payment of the rescheduling fee.
- Can I get a refund of the cancellation charges?
- No, cancellation charges are non-refundable.
- Are Alpine Movers insured?
- Yes, Alpine Movers is fully insured, and their services come with a comprehensive insurance policy to protect your belongings during the move.
- How can I track my shipment during the move?
- Alpine Movers provides a tracking system that allows you to track your shipment in real-time and get updates on its status.